For hospitals, getting front-line workers involved in the development and implementation of a new artificial intelligence tool is not just a best practice, “it’s the difference between a tool that gets used and one that gets ignored,” Stacey Conklin, MSN, RN, chief nursing officer at Montefiore Nyack (N.Y.) Hospital, said in an upcoming episode of Becker’s “Clinical Leadership Podcast.”
Beyond serving as a nursing leader, Ms. Conklin has also served as CIO at North Shore University Hospital in Manhasset, N.Y. Her background in informatics and nursing has helped her better understand how to implement AI, especially in community hospitals that are part of large systems.
“Here at Montefiore Nyack, the executives at each site weigh in on what matters most to their community and their staff, and the governance group uses that input to determine where to make investments,” she said. “For smaller community hospitals that are part of a larger system, the path forward is usually to find where you fit within that existing framework — and then advocate for your community’s specific needs within it.”
Advocating for her hospital’s specific needs has already allowed Montefiore Nyack to implement a new patient story tool. The tool summarizes all the inputs from clinical staff, which is already helping nurses close their shift more efficiently and leaves a complete picture for the next clinician.
“What I find most powerful about it is that when you stack those shift-by-shift summaries together, they tell the complete story of a patient’s journey through the hospital,” she said. “It captures how the patient is progressing against their plan of care, and it gives every member of the care team a shared understanding of where things stand.”
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