It’s an exciting time in healthcare as artificial intelligence has moved from concept to capability, offering new ways to reduce operational strain while strengthening care delivery. At MEDITECH, we take a deliberate, practical approach to AI and focus on areas where it can have the greatest impact on healthcare organizations, regardless of size or location.
By embedding intelligence into everyday clinical and operational workflows within MEDITECH’s Expanse EHR, our AI initiatives alleviate real-world burdens, support more informed decision-making, and improve outcomes. These intelligent tools anticipate needs, surface insights, and assist proactively. Our real-world successes highlight how this focused strategy is translating AI innovation into measurable value for clinicians, organizations, and the patients they serve.
Reducing Discharge Time
The time required to produce a discharge summary is widely recognized as an administrative burden that can create bottlenecks in care transitions and contribute to clinician burnout. MEDITECH eased this burden with an AI-powered Hospital Course Summary solution that automatically extracts key information from a patient’s documentation to create a clinician-editable draft. Fraser Health, the largest regional health authority in British Columbia, reported a significant reduction in average discharge time, from 12.5 minutes to 5.5 minutes per patient. This enabled users to reclaim 100 hours of work time per 1,000 discharges and reduce cognitive burden.
Improving Nurse Communication
MEDITECH’s AI-assisted nurse handoff feature alleviates communication breakdowns and enables smoother transitions. Nurses at Emanate Health, the largest nonprofit healthcare provider in the San Gabriel Valley, reported significant time savings in the emergency department and at intake since rolling out the technology.
Alleviating Documentation Burden
MEDITECH’s integration of ambient intelligence into clinicians’ workflow improves quality, reduces documentation time, and enables clinicians to spend more time with patients. For example, providers at Holyoke Medical Center recently reported a 28% increase in documentation satisfaction and a 51% decrease in provider burnout. They also saw improved accuracy, faster coding and billing turnaround times, and more physicians were able to leave on time with documentation completed.
Intelligent Interoperability
AI’s success is tied to the accuracy and completeness of data. MEDITECH’s Traverse Exchange interoperability network aggregates data into a consolidated, meaningful patient summary, accessible within clinicians’ native workflows. This summary intelligently filters redundant information and organizes key data elements in an accessible, searchable format, enabling faster, more informed decision-making and reducing the user’s cognitive load, regardless of the data’s origin.
What Comes Next
As a cloud-native EHR, Expanse serves as the foundation for future AI innovation. We deliver scalable solutions that quietly work in the background, adapting to diverse roles and workflows to improve care delivery, efficiency, and the patient experience. Our solutions ensure equitable access to innovation for both large networks and community providers.
In the fast-paced world of AI technology, the question is often, “What’s next?” As the promises of AI technology advance and produce more real-world benefits, we are accelerating the realization of an agentic user experience, where intelligent systems proactively support and automate tasks for clinicians, patients, and administrators within their Expanse workflows.
We are committed to enhancing clinician efficiency by introducing new solutions that will complement their decision-making. This includes an Ask Expanse chatbot that supports conversational interaction with the chart, helping clinicians to surface, synthesize, and act on precise information faster. We are also embedding native ambient intelligence workflows into physician and nursing mobile apps.
Expanse is already enhancing the patient experience by leveraging AI for patient appointment outreach and message translation via Expanse Patient Connect. To further empower patients, a MyHealth Assistant chatbot will soon be introduced to the patient portal, assisting with tasks like finding health information and scheduling appointments.
MEDITECH’s AI capabilities can also transform operational processes, from predicting appointment no-shows to surfacing information from patient charts for abstraction. Our claim denial agent will help organizations track claim denials and automatically generate an appeal action plan, protecting revenue and peace of mind.
MEDITECH customers are putting AI to work in ways that are already making a difference, from reclaiming clinician time through automated summaries to exploring predictive tools that can improve access and operational efficiency. These successes reinforce our belief that AI must be built around real workflows, real people, and real outcomes. Please join us at HIMSS26 and learn more about how MEDITECH’s AI technology is designed to help healthcare work better–for everyone.
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