Charlotte, N.C.-based Novant Health is evolving its revenue cycle structure to accelerate access to care and bring new technology and innovation into daily operations.
Novant Senior Vice President and Chief Revenue Officer Heather Dunn said the system has reorganized its revenue cycle teams around the patient’s entire financial journey, “creating clear accountability and enabling faster, more consistent service.”
“Our new model aligns work within five centers of excellence — access, clinical revenue operations, consolidated business office, shared services and transformation — so we can operate more efficiently and adapt quickly to the changing needs of our patients,” Ms. Dunn told Becker’s in an emailed statement.
Ms. Dunn said that by centralizing key functions and embracing new technologies, Novant is “building a system that continuously improves and delivers greater clarity, convenience and support for our patients, our teams and the communities we serve.”
Amid those efforts, Novant added revenue cycle executives to its leadership team in January. Arjun Bhatia was named vice president of revenue cycle transformation, joining from Marietta, Ga.-based Wellstar Health System, where he served as assistant vice president of revenue cycle. Misty Brackett was named vice president of consolidated business office, joining from Chattanooga, Tenn.-based Erlanger Health System, where she served as vice president of revenue cycle.
They join a leadership team that also includes revenue cycle vice presidents Melissa Masterton and Kelly Black, as well as senior director of corporate coding and utilization review Natalie George.
Ms. Dunn said in a LinkedIn post that the unified leadership team will lead the transformation efforts and challenge the status quo.
“With clarity of vision and a deep commitment to excellence, they will help propel us into our next chapter and elevate how we serve our patients, our providers and our team members,” she said.
The post How Novant Health is evolving its revenue cycle structure appeared first on Becker's Hospital Review | Healthcare News & Analysis.
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